WhatsApp Business vs Viber: Which Video Chat App is Best for Your Business?
WhatsApp Business is designed specifically for small business owners who need built-in tools like quick replies, labels, and catalogues to manage customer conversations efficiently. Viber, on the other hand, is a general-purpose messenger with strong encryption and fun features, suitable for personal and casual communication. Both apps offer free video calling and have over a billion installs, but their target audiences differ significantly.
WhatsApp Business
Recommended- Rating
- ★ 4.64
- Downloads
- 1,000,000,000+
- Developer
- WhatsApp LLC
Rakuten Viber Messenger
- Rating
- ★ 4.12
- Downloads
- 1,000,000,000+
- Developer
- Viber Media
Everything you love about WhatsApp plus built-in tools for business WhatsApp Business is a free-to-download app with built-in tools to help you work smarter, build trust, and grow your business. You get free calls* and free international messaging* plus business features to help…
Pros
- Built-in business tools: quick replies, labels, catalogues, and away messages
- Free international voice and video calls with end-to-end encryption
- Business profile with hours, address, and website information
- Supports up to 256 participants in group calls
- Widely adopted globally, especially in markets like India and Brazil
Cons
- Requires a separate phone number from personal WhatsApp
- No dedicated desktop app for business features; relies on WhatsApp Web
- Limited customization for automated messages compared to CRM integrations
Rakuten Viber Messenger is a secure, fun, and exciting messaging and calling app, connecting over a billion people worldwide! You can do it all with Rakuten Viber Messenger: group chats, disappearing messages, reminders, and more: Send messages for free Staying in touch has never…
Pros
- Strong end-to-end encryption for all messages and calls
- Fun features: stickers, GIFs, games, and public chat communities
- Self-destructing messages for enhanced privacy
- Cross-platform support with desktop and tablet apps
- Free voice and video calls with high-quality audio
Cons
- No dedicated business tools or profiles
- Advertisements appear in the app, which can be intrusive
- Smaller user base in some regions compared to WhatsApp
Final Verdict
Our pick: WhatsApp Business
For business users, WhatsApp Business is the clear winner due to its specialized tools for customer management, such as automated greetings, away messages, and business profile setup. Viber lacks these business-centric features and is more focused on personal messaging with stickers and games. While Viber offers excellent security and group chat capabilities, it cannot replace the tailored business experience of WhatsApp Business. Therefore, if you need to run a professional customer communication channel, choose WhatsApp Business. For personal use, Viber is a solid alternative.
WhatsApp Business Screenshots
Official app screenshots from the Google Play Store.
Rakuten Viber Messenger Screenshots
Official app screenshots from the Google Play Store.
Frequently Asked Questions
Which app has a higher rating?
WhatsApp Business has a rating of 4.64, while Viber has a rating of 4.12. WhatsApp Business is rated higher.
Can I use these apps offline for video calling?
No, both apps require an internet connection for video calling. They do not support offline video chat.
Do these apps show ads?
WhatsApp Business is ad-free. Viber displays ads in the form of sponsored stickers and occasional banners.
What are the device requirements for these apps?
Both require Android 4.1 or higher. WhatsApp Business needs about 100 MB free space, while Viber needs about 150 MB. Both work on most modern smartphones.
Which app should I choose for business communication?
Choose WhatsApp Business if you need business tools like quick replies and catalogs. Choose Viber if you prioritize privacy and fun features for personal chats.
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